Terms and conditions

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CHECK-IN/CHECK-OUT TIMES:

Check-in: from 4:00 to 8:00 p.m.
Check-out: til 11:00 a.m.
Early check-in and late check-out are subject to availability and cannot be guaranteed. No refund is provided for early departures.

RATES:

Rates include complimentary, continental breakfast and daily housekeeping. To save water and environmental reasons, bed linen and towels are changed every three days. Upon request it’s possible to change them more frequently. For direct reservations, rates include tourist taxes. Reservations made through other online booking services may follow different rules.

RESERVATION POLICY AND PAYMENTS:

A credit card and billing address can be required for reservations. The following payment methods are accepted:

  • PayPal: your reservation is confirmed straight away;
  • Offline credit card: your reservation is automatically confirmed, but it can be canceled in case of card validation control failure. You will be notified of the cancellation by email;
  • Bank transfer: your reservation is confirmed as soon as we receive the transfer receipt. If you miss to send it, it will be confirmed when we receive the money on our account.

CANCELLATION POLICY:

Palazzo Pio III is a small boutique bed & breakfast. We only have three suites for this reason cancellations received less than 14 days prior to arrival date by 6:00 p.m. local time (Rome), the entire booking will be charged and becomes non-refundable. Cancellation and early departures due to unforeseen circumstances do not warrant a refund. We highly advise you to consider purchasing travel insurance for your stay. Travel insurance will protect you from weather, health and other problems. It is up to the guest to purchase this insurance.

ADDITIONAL CHARGES, INCIDENTALS AND DAMAGE TO THE PROPERTY:

Upon departure, your credit card on file will be charged for incidentals. Guests are required to leave their room neat and orderly to avoid additional charges. If the housekeeping staff finds that the room has been left excessively dirty, you may be charged for additional cleaning time at a rate of 50€ hour.

Any damage to the hotel property or any contents therein by a guest, guest’s family or extended guests, must be reported immediately to the management. The full cost of repair and replacement will be the personal responsibility and obligation of the paying guest. Failure to report any damage of hotel property to the management may result in additional penalties.

CHILDREN:

In order to provide the most refined and relaxing experience possible, we cater primarily to adult clientele and welcome guests 12 years and over.

PETS:

We’re happy to welcome pets with no extra charge. We recommend owners to respect other guests and keep their room clean and neat.

SMOKING:

To ensure the highest quality for our guests, Palazzo Pio III is non-smoking.

PARKING:

Palazzo Pio III is in the center of town, in the pedestrian area. Free parking lots are available at about 150 m., 3 minutes walking. Some are not available on friday morning from 5 am to 2 pm, thus guests arriving on thursday night are advised to check them out.

Luggage transport to the property is available upon request at the time of booking. This service is subject to an extra fee.

SAFEKEEPING OF VALUABLES:

The guests are required to keep the money and their belongings of value in the appropriate safes with which each room is equipped. At the reception you can request to deposit items of exceptional value. Therefore, any complaints by guests about the alleged disappearance of such items left unattended will not be taken into account by the management.

OBJECTS LEFT AFTER DEPARTURE:

Guests are kindly requested, before leaving, to check that objects and clothes are not forgotten in the rooms. The management of Palazzo Pio III keeps everything found for about 30 days from the date of release of the room. After this period, in the absence by the customer of requests for shipment or recovery by agents, we provide for the elimination of such items or clothing. Shipping costs to return the items must be paid in advance.

COMMON AREAS:

All the common areas, except for the kitchen, are free for the guests to enjoy. Next to the living room there is a relaxing area equipped with a free espresso machine and a kettle for tea. In this area there is also a restroom for guests. We kindly ask our guests to keep common areas clean.
For your safety, all common areas could be under video surveillance.

APPLICABLE LAW:

These rules and restrictions and all disputes arising from them will be governed and bound by the laws of Italy.